Order Procedure & Service fees

How to order from Taobao FOCUS?

To place order for Taobao items, you need to do the following:

1. Go to Taobao order system login page: register and enter the order system.

2. Go to Shopping cart and submit your chosen items by providing the links to taobao items in dedicated field in shopping cart.

3. Submit one by one all the Taobao links to items you want to buy from Taobao, add your shipping address and click on “Submit order” button.

Once order created and you have order number, you need to make the first payment. After your payment is confirmed, your order is processed for purchasing.

If you have any questions during order process or you need help with Taobao, feel free to contact us through ‘Online Support’, we will do our best to help you.

To search items on Taobao on your own, you can use English Taobao Categories translated from Chinese.

Order procedure

  1. Submit your Taobao order in order system.
  2. Make first payment for items you want to buy from Taobao (item price* + our service fee).
  3. We buy the items for you as soon as we receive your 1st payment.
  4. Approximately within 3 – 5 days, your items arrive to our warehouse in Shanghai or Guangzhou. We check the items for visual defects, take photo, repack and weigh them, and then tell you the international shipping fee, which is your 2nd payment.
  5. Once we receive your 2nd payment, we send out your parcel the next day and give you the shipping details within 3 days after shipping. You can track your parcel from China with the tracking number we give to you.
  6. You receive your parcel approximately within 7 – 40 days. (DHL: 5 – 10 days, EMS: 7 – 20 days, AIR MAIL: 15 – 40 days).
Total = item price* + our agent service fee + international shipping
1st payment 2nd payment
Our Taobao agent service fee = 10% item price*, minimum service fee: 35RMB

*item price includes domestic delivery.