Chinese New Year Resolution

Our dear friends, Chinese New Year is coming very soon! Taobao FOCUS welcomes the year of the tiger with this brand new blog post of Chinese New Year resolution—we want to make a summary of what has happened and list the goals for us to achieve in the coming year.

In the very beginning, we want to say a very big “thank you” to all our friends who have chosen Taobao FOCUS to buy from Taobao. Although Taobao FOCUS is started not long ago-only in the end of last year, it has been welcomed by more and more friends who know Taobao – this amazing shopping site, and want to save a bundle of money by buying from China.

Warehouse

This photo was taken last week. It is where we put the orders of our dear friends. We know that by now the number of orders is far from “a lot”, but we do feel very proud that we achieve this within only couple of months. It shows the appreciation of our service (ah, we feel so grateful :), as well as a great attention from more and more friends. Yes, we are young, but with our quality service, attractive price, and our efforts to be the best choice to buy from Taobao, we believe our number of orders will double, triple, quadruple very soon.

Since Taobao FOCUS started, there have been many nice memories. When you didn’t know what to buy and we recommended something which turned out exactly what you wanted, it was a very big pleasure for us. When you told us the item you wanted to buy and we found the shop of the item had reputation problem and we recommended to you other relative shops with better reputation, your gratitude is another big pleasure to us. When finally you received your parcel and were satisfied with what you bought, your sincere “thank you” with great happiness is the biggest satisfaction for us.  In the coming New Year, we promise that Taobao FOCUS will keep working for your benefits. We will try to bring you as much satisfaction and happiness as possible. If you want our recommendation for choosing an item, we will always choose the best one at the best price using our experience in buying from Taobao. If we find any problem in the Taobao shop, Taobao seller, or items with risk of a quality problem for later use, we will inform you at once without any hesitation. If the items are fragile, we will try our best to pack them as carefully as possible. In a word, we are doing and will always do what we can to ensure all of you have a nice Taobao shopping experience with us.

Whereas, there are still some – although very few indeed – not so happy moment in our journey of running Taobao FOCUS. We started this site with the very intention to help. We want to help those who are not in China be able to enjoy buying from China on its biggest shopping site – Taobao.com, since we also live overseas from China and know very well the huge price difference between the items in China and elsewhere. We provide Taobao guide and language translation service for free, we offer the biggest international shipping discount, we charge a very modest commission – all these are showing our sincerity to help people pay only a small money and get a biggest satisfaction by buying from Taobao with our service. However, there is still a moment when we were thought to be not trustworthy, but let me introduce to you three important points about our service:

1. We use the most secure payment to ensure not only the security of online payment but the safety of your money: if for any reason we do not send out your order, we reimburse you the total amount.

2. When your items arrive in our warehouse, we always check the items first then take a picture and send it to you to get your confirmation. If there is any difference between what you ordered and items we receive, we deal with the seller for clarification and you are informed instantly.

3. After we dispatch the parcel, we always give you the tracking number so that you can track your parcel easily. The tracking information is from the corresponding shipping company’s official site. Some of them, like Air Mail, is a little bit slow to update the tracking, but you still can follow it, just be patient.

In a word, our service ensures you a 100% security and a zero risk (be sure to check our Terms and Conditions).

For the coming new year of the Tiger, we will continue our quality service to serve more people, and try to let more people know Taobao FOCUS. Once our site gets more famous with a good reputation, fewer people will doubt – this will be the power of fame, isn’t it? LOL

In a nutshell, our Chinese New Year resolution is to keep serving all our dear friends with sincerity, warm-heartedness and efficiency; to keep the biggest discount in international shipping in order to help save more; to keep working for your own benefits with efforts to satisfy you to the fullest; to let more friends enjoy buying from Taobao, China in a cheaper, easier, nicer way with our service. In the end, we wish everyone a Happy Chinese New Year and a prosperous year of the Tiger!