Taobao FOCUS work schedule during Chinese New Year holidays!
In 2016, Chinese New year officially celebrated from 7th till 13th of February. The first day of New Year comes February 8.
Online support is available during usual work hours.
No purchasing from February 6 to February 17 inclusive, and purchase will resume on February 18.
No parcel shipment starting from February 5, and shipping services resume on February 16.
Parcel packing service is not available from February 8 to February 16.
Depending on the type of goods, postal services may not accept parcels for shipping as early as February 3.
Please note that due to upcoming Chinese New Year’s celebrations, many sellers will return home and do not work, and most factories will be closed, thus many items might be not available during this period.
For important or urgent orders, we highly recommend you to place such orders as soon as possible.
You can still place your orders and make payments during holidays, and we will process your orders right after the holidays based on the order of payments received. First paid, first processed!
As our company works on the Chinese market and Taobao FOCUS team is concerned with national traditional holidays of China, we congratulate all our team members – managers, buyers, logisticians and all Chinese people with upcoming Chinese New year!
We wish all of you a lot of luck, prosperity, inspiration and all the best for you in the New Year!
Happy Chinese New Year!
We encourage you to read our articles about traditions of celebrating of Chinese New Year in our blog: