News

Latest news and updates from Taobao FOCUS. Stay tuned!

Return and Exchange Guidelines

Return and exchange policies are extremely important when it comes to online shopping. Taobao FOCUS offers very simple and straightforward policies to ensure the process hassle-free and low-cost (or for free), be it exchange or return. Please note that for item return or…

Top 5 FAQs

Here are the most frequently asked questions with detailed answers! 1. Why are items or orders cancelled? Sometimes items or orders might be cancelled due to uncontrollable reasons, but we try to advice solutions according to different situations. Below are…

Chinese Electronics

There is general belief that “Made in China” means bad quality. However, this is not true with every Chinese products. Here we would like to present five Chinese electronics brands which offer great quality products at very reasonable prices and…

It’s all about Chinese TEA

Chinese tea is definitely among the most purchased items on Taobao.com, as China is the origin of tea and it offers the world tons of high quality tea every year. There are so many tea lovers from all over the…

Taobao FOCUS free services

Taobao Focus team has been assisting thousands of customers to shop from taobao.com since 2009. We strive to offer quality services, among which plenty are actually FREE! We want to help you save time and money, and to enjoy shopping…

Win 50 USD!

Easy Money: Participate and win 50$! Terms and conditions: 1.Like post on our Facebook page 2. Share your thoughts about our first newsletter in comment. Do you like it? What would you like to see in future newsletters? What would you add…

Valentine’s gift guide

Do you feel love in the air? Are you ready for the most romantic day in the year? Yes! St. Valentine’s Day is coming soon! People are already rushing from store to store to choose the perfect gift for their…

Chinese New Year 2017

It feels like just yesterday that everybody around the world celebrated New Year, but soon there comes another holiday to party – the Chinese New Year! Chinese New Year is also called “Spring festival,” a literal translation from the Chinese…

Chinese New Year: work schedule 2017

Taobao FOCUS work schedule during Chinese New Year holidays Please be informed that during the Chinese New Year holiday period (Jan 28, 2017 till Feb 11, 2017): Our online support is AVAILABLE to assist you during regular work hours! Purchasing will…