Claims and Complaints

TaobaoFOCUS.com provides the following services:
* purchasing (shopping assistance) from taobao.com website,
* items reception and storage at the warehouse in China,
* quality control,
* packing and consolidation of parcels,
* arrangement of international shipping.

We carefully monitor the performance of our work according to our terms and conditions which every client must read and agree before using Taobao FOCUS services.

Despite the fact that we do our best to provide quality and fast services, upon delivery of your order there may be some discrepancies or questions. Below we state our responsibilities in different cases, as well as address specific issues:

• Return / Exchange of Taobao items
• Discrepancies in parcel weight and ordered items
• Claims that we do not accept