We know that time is important for you and delivery time for parcels from Taobao is one of the most common questions from our customers. We are here to tell you the approximate time for domestic delivery (within China) and international shipping, and a few more important words about tracking.
Once your order is placed at TaobaoFOCUS, you probably can’t wait to receive the tracking information and hope that your parcel arrives the soonest possible. Order process and delivery are not that easy and take time, below we provide you with some more details on time needed for your order and international delivery.
Domestic Shipping (within China)
When we order your items on Taobao, it takes approximately 2-5 business days for them to arrive to our warehouse. In very rare occasions, sellers might provide incorrect tracking information or accidentally ship the parcel to a different address. In such case, please allow us some time to work with sellers to clarify the situation and resolve any issue, and we will always keep you informed.
All parcels are automatically shipped the next day after confirmation of the second payment.
Taobao FOCUS can only provide estimated delivery time, as international shipping could be affected by reasons beyond our control. Delivery time varies for different destination countries, and it depends particularly on the speed of the local customs clearance and local postal services. Below is the average delivery time of Taobao FOCUS international shipping services:
Estimated delivery time for AIR MAIL (China Air Mail): 15-40 days
Estimated delivery time for EMS (China Express Mail Service): 7-28 days
Estimated delivery time for DHL: 5-10 days (2 days to get the tracking and 2-8 days for delivery)
Tracking Your Parcels
Taobao FOCUS customers can track parcels from China directly on their order pages or at the postal services websites. Parcel tracking number is provided within 3 days after second payment confirmation. Sometimes tracking information takes time to update, especially for Air Mail, so please be patient. However, if there is no update on tracking after 5 days for EMS parcels and 10 days for Air Mail parcels, please contact us for verification of status.
We understand that everyone wants to see their purchases as soon as possible without delay, so you can always contact our support team if you have any concern. We will look up all information about your parcel for you! Enjoy shopping with Taobao FOCUS!