How We Secure and Protect Personal Information

Online shopping can be tricky when it comes to customer’s personal information, but Taobao FOCUS is fully committed to protecting  every customer’s personal information and use them properly.

Any information you provide on Taobao FOCUS is maintained on secure server with restricted access. All data are encrypted into special database, accessible only to authorized personnel. These two aspects are crucial in keeping personal information confidential.

Buying products online and especially abroad should be without any unexpected privacy «surprises», and with us you will not have any. We do not collect any financial information from our customers, because all payments are made through a secure gateway using any major credit cards. What kind of information do we collect? When registering or ordering on Taobao FOCUS you will be asked to enter the following information:

name; email address; mailing address; phone number.

We collect such information, as they are indispensable for us to process and complete your orders, and to provide you with quality services. Your email address will only be used to send you information pertaining to your order (updates and replies to questions, etc.) and weekly newsletter. If you wish not to receive newsletters from us, you can easily unsubscribe through the link available in each newsletter.

No one likes it when their personal information are given away and neither do you! That is why your information, whether public or private, will not be sold, exchanged, transferred, or given without your consent to any other company. We use your information at your discretion for delivery purposes and services requested.

We keep our privacy policy up to date, and our customers haven’t had any privacy issue with information stored on Taobao FOCUS. You can learn more about Taobao FOCUS privacy policy on our website.

Taobao FOCUS protects your personal information to make your shopping experience safe and guaranteed. Shop online safely with Taobao FOCUS!