Not able to load website? Causes and solutions

Having trouble accessing Taobao FOCUS website, or not being able to check your orders or buy new items from Taobao? We are here to help you resolve all these technical issues, so that you can fully enjoy your shopping with Taobao FOCUS.

browser issue

https://

In order to protect customer data, Taobao FOCUS has recently updated the security system to https://taobaofocus.com. It is possible that your Taobao FOCUS browsing history or bookmarks remain with http, that you are not able to properly visit our website. To enjoy a safer and smoother shopping experience, simply double check that you are visiting Taobao FOCUS with https!

If you are not able to connect to https://taobaofocus.com, you might want to make sure that the date and time are set correctly on your computer or mobile devices, as this is critical for secure https protocol.

Browser issues

Your browser might be the reason stopping you from buying amazing products from China using our website. There are some quick fixes that will resolve most issues:

Proxy: If your browser was set to connect through a proxy, you may be experiencing connection issues. Check your connection settings in your browser and disable the proxy server.

Different browser: There may be hundreds of reasons why your browser is not loading Taobao FOCUS website. It may be that some settings are configured incorrectly or the browser has some issues and requires re-installation. We encourage you to try a different browser, which is often time very effective.

Cookies: Our website requires cookies to be enabled in order to access its features. Previously accepted cookies could hinder your current browsing of https://taobaofocus.com. All you need to do is to clean up and delete old cookies. Check how to clear browser’s cookies.

Incognito/Private mode: Opening your browser in Incognito/Private mode may not allow our website to load properly. Try to switch back to Standard mode, and everything will work correctly.

Update browser: Our website is not compatible with browsers of certain older versions. For example, Internet Explorer should be at least version 10. As for other browsers, just try to keep them updated to the latest versions and everything will load perfectly.

Reset: If you still cannot visit our website, you can try resetting your browser’s settings. Each browser has this option.

Other tips

Oftentimes, a simple reboot of your computer (or Internet modem/router) can fix the problems with connection.

Taobao FOCUS tries to keep our customers updated with important changes, especially with planned system maintenance or technical issues with our website. We post updates on our social media pages: Facebook, Twitter, Tumblr, Pinterest and Instagram. Just follow us on social networks and stay informed.

If you have tried all the options above and still unable to load the website, please contact us on our Facebook page (directly or leave a comment). It is the fastest way to resolve website access issues.