Exchange? Return? Simple and easy!

Taobao FOCUS

Shopping from China 7 days a week. Since 2009

Return and exchange are so important for online shopping.
Taobao FOCUS offers simple and easy return and exchange policies to maximize customer shopping experiences. Read our article to find out more about the procedures to save time and trouble.

Before choosing items, we encourage you to watch our video on how to properly use the search bar on our website and take full advantage of it!

Lastly, check out the selection of popular special categories on Taobao!

Return/Exchange Guidelines

Return and exchange

Read about return and exchange policies to shop hassle-free!

Click to find out

Taobao FOCUS Search Bar

Here’s the trick to find whatever you want right away! Fast and simple!

Watch video

How to Search - Youtube video

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